Privacy Policy

At potlibysurbhi.com, we respect your privacy and are committed to protecting your personal information. We understand that online privacy is important, especially when users conduct business through our website. This Privacy Policy explains how we collect, use, protect, and share information from visitors and customers who use our services.

This policy applies to:

  • Visitors: Users who browse the site without registering or making transactions.
  • Authorised Customers: Users who register, transact, or use the services offered on Sajanabyshagun.com.

Information Security

We ensure that your information is kept secure. Appropriate physical, electronic, and managerial procedures are in place to safeguard the data collected online and to prevent unauthorised access or disclosure.

Personally Identifiable Information (PII)

Personally Identifiable Information refers to any information that can identify an individual, including but not limited to:

  • Name
  • Address
  • Phone number
  • Email address
  • Billing and shipping details
  • Financial and payment information

Information collected anonymously or demographic data not linked to an individual does not fall under PII.

Information We Collect

From All Visitors

  • Basic user profile information
  • Website usage data

From Authorised Customers

  • Name, address, phone number, and email address
  • Business-related details (where applicable)
  • Billing and transaction-related information

Payment Processing

Payments on potlibysurbhi.com are processed through Razerpay. When you make a payment, certain information such as billing details and transaction amounts may be shared with Razerpay to complete the transaction securely.

Third-Party Services

We may use third-party service providers such as:

  • Payment gateways
  • Banks and financial institutions
  • Marketing and analytics services

These third parties may collect information on a need-to-know basis to provide their services. We do not control how they use this information and recommend reviewing their respective privacy policies.

How We Use Your Information

We use your Personally Identifiable Information to:

  • Provide and improve our services
  • Process orders and transactions
  • Respond to inquiries and customer support requests
  • Send promotional emails, offers, and updates (with opt-out options)
  • Conduct market research and improve website functionality

We do not sell, rent, or lease your personal information to third parties without your consent, unless required by law.

Sharing of Information

We may share information:

  • With trusted service providers and partners on a limited, need-to-know basis
  • In aggregated form (non-identifiable) for analytics or business purposes
  • To comply with legal obligations, court orders, or law enforcement requests
  • To protect the safety, rights, or security of our users and services

Opt-Out Options

You may opt out of receiving promotional communications at any time by:

  • Using the unsubscribe option in emails
  • Contacting us at potlibysurbhi@gmail.com

Data Storage and Retention

  • Personal information is securely stored and accessible only to authorised personnel.
  • Data is retained to maintain internal records, improve services, and fulfill legal or operational requirements.
  • Promotional or research communications are only sent using the contact details you provide.

Team Access to Information

Members of our team, including Administrators and Shop Managers, may access:

  • Order details (products purchased, order date, shipping details)
  • Customer details (name, email, billing and shipping address)

This access is strictly for fulfilling orders, processing refunds, and providing customer support.

Cookies Policy

We use cookies to:

  • Improve user experience
  • Understand visitor preferences
  • Enhance website security

Cookies may be declined through your browser settings, but doing so may affect website functionality.

Log Files and Analytics

We collect log information such as:

  • IP addresses
  • Browser type
  • Internet service provider (ISP)

This data is used for site administration, analytics, and demographic insights.

Data Security Measures

  • Access to PII is limited to authorised employees
  • Password-protected systems and regular security audits are in place
  • Sensitive data is protected using encryption

While we take reasonable measures to secure your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Updating or Correcting Your Information

You may request to update or correct your personal information by contacting us at:
potlibysurbhi@gmail.com

Deletion or Deactivation of Information

You may request deletion or deactivation of your personal data by contacting:
potlibysurbhi@gmail.com

Please note that due to backups and legal obligations, some residual information may be retained.

Cache Policy

This website uses caching to improve performance and user experience. Cache files:

  • Are temporary
  • Are not accessed by third parties (except for technical support)
  • Expire automatically or can be manually cleared

We may use any third party cloud services for caching and data processing. Refer to their privacy policy for more information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. If changes affect how your personal information is used, we will notify you where required.

Your Rights

You may request details of the personal information we hold about you and request corrections if any information is inaccurate or incomplete.

Effective Date: 1st January 2026
Please review this policy periodically to stay informed about updates.